FAQ
Before your first order.
The questions independent retailers ask us most. Anything not covered — WhatsApp or email us, we answer within one business day.
What is your minimum order?+
The starter tier is 1 box with a mixed assortment from 50 units per SKU — built for independent shops testing our range. Bulk pricing starts from 200 units, and private label runs from 1,000 units.
How fast is delivery?+
We ship from our Rotterdam (NL) + Frankfurt (DE) facilities — ddp shipping from eu warehouse · 5-7 days. Duties and customs are cleared per market (DDP where applicable); exact lead time is confirmed with your quote.
Is your stock EU compliant?+
Yes. All EU-bound stock is TPD / MHRA / EU-CEG notified stock. Compliance documentation — ingredient lists, battery specs and shipping declarations — is shared with verified buyers as part of the quote flow.
Can I try a sample box first?+
Yes — the €99 sample box is a curated mix across our best-selling SKUs, so you can verify quality and pick what sells in your store before committing to a bulk order.
What countries do you serve?+
European Union · UK · EEA. DDP shipping means the price we quote is the price you pay — no customs surprises at your door.
How does pricing work? Is VAT included?+
Tier prices are quoted 1-on-1 and exclude VAT. Volume tiers drop per-unit — the more you take of a SKU, the lower the unit price. Request a quote for your exact mix and we return a full price sheet.
What are the payment terms?+
Payment options are confirmed with your quote — bank transfer (T/T) is standard for established orders. First-order terms and repeat-customer terms are discussed with sales.
Can you do private label / my own brand?+
Yes. Private label starts at 1,000 units with custom shell, packaging and flavor mix — TPD / EU-CEG notification handled by us. Lead time is around 12 weeks.
How do I start?+
Send the wholesale form (or WhatsApp us directly). We typically respond within one business day with a tiered price sheet for the products you care about.